Terms and Conditions of Boarding
Happy Tails Yeovil Cat Hotel is run in a friendly and flexible manner, but for legal reasons and for the safety and well-being for all concerned we need to state our terms, which Owners are deemed to have accepted by placing their cats here to board.
We are open 7 days a week on an appointment only basis within the following times:
Monday to Saturday:
9.00am to 11.30am
4.00pm to 5.30pm
Sundays and Bank Holidays:
10.00am to 12.00pm
Collection and delivery of cats outside of the opening hours must be by prior arrangement. While the Cattery understands and accepts appointment times may have to be altered at short notice, it would be very much appreciated if Owners would let the Cattery know by phone or email if they will not be arriving at the arranged time, whether early or late.
We are closed on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day for arrivals and departures.
Please transport your cat in a secure pet carrier in which they are to remain until settled within their suite. You are welcome to settle your cat into their accommodation.
Please allow plenty of time when bringing your cat to us for the first time and complete the booking form prior to arrival, which we will then use to confirm details with you to ensure we fully understand your cat’s needs.
If cats are not collected within 14 days of the date on which he/she is due to leave the cattery and no communication is received from the Owner, a decision to rehome the cat/s will be made at the cattery owner’s discretion.
We want you to be quite sure that Happy Tails Yeovil Cat Hotel is the perfect choice for you and your cat/s and are pleased to offer viewings. To maximise security and the privacy of our boarding guests viewing is by appointment only.
Prices and Payment Terms (from 1st Jan 2021)
We like to offer a simple all-inclusive rate:
£11 per cat, £5 per additional cat (one = £11, two = £16, three = £21 etc.)
Prices are per day and include food, heating, grooming, insurance and administration of medication.
Sharing cats can only be accepted from the same household.
A deposit of £20 per cat is required to secure the booking. This is non-refundable and will be deducted from the final balance payable upon arrival.
Drop-off and collection days are charged as full days.
We require 14 days notice of cancellation, any less will result in the total cost being payable unless we are able to re-book the suite.
We accept cash, debit/credit cards or bank transfer (please ask for bank details)
Bookings may be made by email or phone. Please ensure that you have had a reply confirming your booking.
Health and Well-being
In accordance with animal welfare, a condition of boarding is that your pet is in a fit and healthy condition and has proof of vaccination and all medical conditions must be declared upon admission. All cats must be fully vaccinated against feline enteritis and feline influenza. Vaccination must have been in the past 12 months and not less than 14 days prior to boarding. A valid and up to date vaccination card is required to be presented at check in. Cats must also have been treated for fleas and worms according to the directions and with an effective product. If cats are shown to have fleas or worms during their stay they will be treated at the Cattery and the cost charged upon departure.
Unneutered toms over the age of 7 months cannot be accepted for boarding.
For safety reasons please remove collars prior to your cats stay (flea collars are not deemed as suitable flea control).
In the interest of health and hygiene to all our guests we reserve the right to refuse entry to any cat which we believe to be unvaccinated, carrying an infectious illness or appear unfit for boarding.
If your cat should appear unwell whilst in our care, we will first contact your Vet. If this, for any reason, is not possible we will enlist the services of our own Vet, and fees may be applicable. Any fees incurred because of a pre-existing condition will be the responsibility of the Owner and must be paid for on collection. We will ask you to complete the Authorisation for veterinary treatment form.
If a cat requires medicines to be given during their stay, full details of the medication and its method of administration must be given, preferably at the time of booking. Sufficient medication to last the length of booked stay must be provided by the Owner. A Medication Statement will be completed at the start of the cats stay confirming all the details of medication, dosage, method of administration etc. We are unable to administer injectable medication
Cats are boarded at the sole risk of the Owner and whilst every care will be taken, Happy Tails Yeovil Cat Hotel cannot be liable for illness, injury or death of any animal in their care.
Comfort and Food
All bedding, scratchers and toys are provided but Owners are welcome to bring anything that may help the cat settle in (within reason and subject to size and cleanliness).
A wide range of foods is available and is provided as part of the boarding cost. If cats require a Veterinary prescribed diet or other specialised food, sufficient amounts must be provided by the Owner to last the length of booked stay.
Happy Tails Yeovil Cat Hotel reserves the right to photograph and/or video cats and use the images, with or without the cat’s name. If you do not want your cat’s images to be used please tick the appropriate box on the Booking form. No personal details beyond, occasionally, the cat’s first name and/or breed will be used in any caption.
In these uncertain times, be rest assured that we are fully compliant with current guidance and have adopted the recommended handover policy and have undergone all relevant training to ensure the safety and welfare of everyone.