Terms and Conditions of Boarding
Happy Tails Yeovil Cat Hotel is run in a friendly and flexible manner, but for legal reasons and for the safety and wellbeing for all concerned we need to state our terms, which Owners are deemed to have accepted by placing their cats here to board.
To maximise security and the privacy of our boarding guests’ viewings are by appointment only.
We are open 7 days a week for arrivals and departures on a pre-arranged appointment time during the following hours:
Monday to Saturday: 09:00 – 11:30 & 16:00 – 17:30
Sundays & Bank Holidays 10:00 – 12:00 (From Jan 2023 Closed)
We are closed on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day for arrivals and departures.
Should appointment times have to be altered at short notice please contact the cattery as soon as possible on 07957 473407 to reschedule. Collection and delivery of cats outside of the opening hours must be via prior arrangement.
Please transport your cat in a secure pet carrier.
If cats are not collected within 14 days of the date on which he/she is due to leave the cattery and no communication is received from the Owner, a decision to rehome the cat/s will be made at the cattery owner’s discretion.
Prices and Payment Terms
The daily rate includes food, heating, litter, comfort items and an update to a telephone number you provide. Please note multiple updates cannot be guaranteed, especially during peak periods.
1 Cat £12.00 per day/per room*
2 Cats sharing a standard room £17.00 per day
3 Cats sharing the family suite £22.00 per day
4 Cats sharing the family suite £27.00 per day
5 cats sharing the family suite £32.00 per day
*Should cats from the same household require separate rooms they will be charged accordingly.
Prices are per day and drop-off and collection days are charged as full days. Payment is required upon arrival via cash, card or bank transfer and no refunds will be issued should you decide to return early.
We are unable to reserve a specific room and we are unable to hold rooms provisionally pending confirmation.
Please complete the booking form prior to arrival and bring it with you on the arrival day with the vaccination card.
A deposit of £20 per cat is required to secure the booking for long stays or during peak times. This is non-refundable.
We require 4 weeks’ notice of cancellation, any less will result in the total cost being payable unless we are able to re-book the suite.
Health and Well-being
In accordance with animal welfare, a condition of boarding is that your pet is in a fit and healthy condition and has proof of vaccination and all medical conditions must be declared upon admission. All cats must be fully vaccinated against feline enteritis and feline influenza. Vaccination must have been in the past 12 months and not less than 14 days prior to boarding. A valid and up to date vaccination card is required to be presented at check in. Cats must also have been treated for fleas and worms according to the directions and with an effective product. If cats are shown to have fleas or worms during their stay they will be treated at the Cattery and the cost charged upon departure.
Unneutered toms over the age of 7 months cannot be accepted for boarding.
For safety reasons please remove collars prior to your cats stay (flea collars are not deemed as suitable flea control).
In the interest of health and hygiene to all our guests we reserve the right to refuse entry to any cat which we believe to be unvaccinated, carrying an infectious illness or appear unfit for boarding.
If your cat should appear unwell whilst in our care, we will first contact your Vet. If this, for any reason, is not possible we will enlist the services of our own Vet, and fees may be applicable. Any fees incurred because of a pre-existing condition will be the responsibility of the Owner and must be paid for on collection. We will ask you to complete the Authorisation for veterinary treatment form.
If a cat requires medicines to be given during their stay, full details of the medication and its method of administration must be given, preferably at the time of booking. Sufficient medication to last the length of booked stay must be provided by the Owner. A Medication Statement will be completed at the start of the cats stay confirming all the details of medication, dosage, method of administration etc. We are unable to administer injectable medication
Cats are boarded at the sole risk of the Owner and whilst every care will be taken, Happy Tails Yeovil Cat Hotel cannot be liable for illness, injury or death of any animal in their care.
Comfort and Food
All bedding, scratchers and toys are provided but Owners are welcome to bring anything that may help the cat settle in (within reason and subject to size and cleanliness).
A wide range of foods is available and is provided as part of the boarding cost. If cats require a Veterinary prescribed diet or other specialised food, sufficient amounts must be provided by the Owner to last the length of booked stay.
Happy Tails Yeovil Cat Hotel reserves the right to photograph and/or video cats and use the images, with or without the cat’s name. If you do not want your cat’s images to be used please tick the appropriate box on the Booking form. No personal details beyond, occasionally, the cat’s first name and/or breed will be used in any caption.
In these uncertain times, be rest assured that we are fully compliant with current guidance and have adopted the recommended handover policy and have undergone all relevant training to ensure the safety and welfare of everyone.